PRIVACY POLICY

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BCM Stream Support Privacy Statement

Last modified: October 14, 2026

Introduction

BCM Music Systems B.V. places great importance on the protection of personal data. In this privacy statement, we explain what personal data we process when you visit the BCM Stream support website, search for information, contact us, or use our support services.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Who is responsible for the processing?

The data controller for the personal data processed through this support website is:

BCM Music Systems B.V.
Doing business as BCM Stream

Via Raeka 3
6003 NK Weert
The Netherlands

Email: info@bcmmusic.nl
Phone: +31 (0)85 130 74 63

Do you have any questions about this privacy statement or about the processing of your personal data? If so, please contact us at the email address listed above.

What personal data do we process?

The personal data we process depends on how you use our support website.

3.1 Visit to the support website

When you visit the website, technical data necessary for the website’s operation, management, and security may be processed. This may include, for example:

the IP address;
date and time of the website visit;
the requested page;
browser and device data;
technical log data;
information about errors or security incidents.

3.2 Contact and Support Requests

When you contact us with a question, report, or request for support, we may process the information you provide in that context. This may include, among other things:

your name;
your company name;
your email address;
your phone number, if provided;
the content of your message;
information about the product or the BCM Stream service your question relates to;
information needed to investigate a technical problem.

We ask that you do not include any personal information in your messages that is not necessary for addressing your inquiry.

3.3 Searches and Use of Support Information

When you use the search function on the support website, technical data regarding the use of this function may be processed, to the extent that the website or the software used records this data.

We use this information as needed to improve the discoverability and usability of the support information.

3.4 Cookies and Similar Technologies

The website may use cookies and similar technologies to ensure the website functions properly and remains secure and, where applicable, for statistical analysis or marketing purposes.

You can find more information about this in our Cookie Policy.

For what purposes do we process personal data?

We process personal data exclusively for specific and legitimate purposes, including:

making the support website available and ensuring its technical operation;
answering questions and handling support requests;
providing technical support;
investigating and resolving technical problems;
securing the website and preventing misuse;
improving our support information and services;
compliance with legal obligations;
handling complaints and resolving any disputes.

We do not use personal data for purposes that are incompatible with the purpose for which the data was collected, unless permitted by law.

On what legal basis do we process data?

We process personal data only when there is a valid legal basis for doing so under the GDPR.

Depending on the situation, the processing may be based on:

Performance of a Contract
When processing is necessary for the performance of a contract with you or for taking steps at your request prior to entering into a contract.

Legitimate Interest
When processing is necessary for a legitimate interest of BCM, such as securing the website, preventing misuse, or handling support requests, provided that your interests and fundamental rights do not take precedence.

Legal Obligation
When we are required to process or retain certain data to comply with legal obligations.

Consent When consent is required by law, for example, for certain non-essential cookies or tracking technologies.

When we process personal data based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of the processing that took place prior to the withdrawal.

With whom do we share personal data?

We do not sell your personal information.

We may share data with third-party service providers when necessary to ensure the proper functioning and security of the website or to provide support. This includes providers of hosting, software, IT management, or technical support.

These parties may process personal data only to the extent necessary for the provision of the agreed-upon services and within the applicable legal frameworks.

Where required, we enter into a data processing agreement with these parties.

In addition, we may disclose personal data when required by law or when necessary to initiate, exercise, or defend a legal claim.

Transfer outside the European Economic Area

When a service provider we use processes personal data outside the European Economic Area (EEA) or has access to personal data from a country outside the EEA, we assess which legal requirements apply in such cases.

Such a transfer takes place only when the applicable legal requirements are met, for example, based on an adequacy decision by the European Commission or appropriate safeguards such as standard contractual clauses.

Which parties are actually involved and whether they process personal data outside the EEA depends on the services and technical configuration used by BCM.

How long do we retain personal data?

We do not retain personal data for longer than is necessary for the purpose for which it was collected, unless a legal obligation requires a longer retention period.

The retention period depends on the type of data and the reason for processing it.

Technical log data: for as long as necessary for administration, security, and troubleshooting technical issues.
Support requests and correspondence: for as long as necessary to answer the question, provide support, and handle any follow-up questions.
Administrative data: for the applicable statutory retention period, if applicable.
Data processed on the basis of consent: for as long as necessary for the specific purpose, taking into account the choice made and the option to withdraw consent.

At the end of the applicable retention period, we will delete or anonymize the data, unless a legal obligation or another valid reason prevents us from doing so.

How do we protect personal data?

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, unintended disclosure, and unauthorized alteration.

The measures are tailored to the nature of the data and the risks associated with its processing. Our website uses a secure connection (HTTPS).

No method of data transmission or electronic storage can guarantee complete security. If you suspect that your data is not properly secured or that there has been a breach, please contact us at info@bcmmusic.nl.

What privacy rights do you have?

Under the GDPR, depending on the situation, you may exercise the following rights:

the right to access your personal data;
the right to have inaccurate or incomplete information corrected;
the right to have data erased;
the right to restriction of processing;
the right to object to certain processing activities;
the right to data portability, provided that the legal requirements are met;
the right to withdraw previously given consent.

You can submit a request via info@bcmmusic.nl.

To prevent us from disclosing information to the wrong person, we may ask you for additional information to verify your identity. We will not ask for more information than is necessary.

We will respond as soon as possible and no later than one month after receiving your request. If a request is complex or if you submit multiple requests, this deadline may be extended by up to two months under the conditions set forth by law. We will notify you within the first month of any extension and the reason for it.

There may be instances where we are unable to fulfill a request, either in whole or in part, for example, due to a legal retention requirement. In such cases, we will explain why this is the case, to the extent that we are required to do so.

Submit a Complaint

Do you have any questions or complaints about how we handle your personal data? Please contact us first. We’ll work with you to find a solution.

You also have the right to file a complaint with the Dutch regulatory authority:

Dutch Data Protection Authority
Website: https://autoriteitpersoonsgegevens.nl/

Links to Other Websites

Our support website may contain links to other websites, such as those of suppliers or third-party services.

When you visit an external website, that website’s privacy policy applies to the further processing of your data. We are not responsible for the content or privacy policies of external websites.

Changes

We may update this privacy statement if our services, website, technical systems, or applicable laws change.

The most current version is published on this page. The date of the last update is listed at the top of the statement.

Contact

If you have any questions about this privacy statement or the processing of your personal data, please contact:

BCM Music Systems B.V. – BCM Stream Support