FAQ - MISCELLANEOUS

System requirements for Windows:

• Works with Windows 7, 8, 8.1, 10 and 11 (Excluding Windows in S mode)
• 10GB free disk space
• 2GB or more memory
• Sound card
• Internet connection

Furthermore, the Easy Webplayer and the Pro Webplayer can be used in your Internet browser (e.g. Google Chrome, Safari, Edge or Firefox). Then go to play.bcmstream.com and log in with your account information (email address and password).

No, the BCM Stream software is only suitable for installation on a Windows computer, laptop or tablet.

However, you can use the Easy Webplayer and the Pro Webplayer in your Internet browser (e.g. Google Chrome, Safari, Edge or Firefox). Then go to play.bcmstream.com and log in with your account information (email address and password).

The BCM Stream Player requires a minimum resolution of 1024×720 pixels with a zoom factor of 100%. You can check this setting by right-clicking on the desktop and choosing "Display Settings".

In the table below, you will find the minimum resolution for the most common zoom factors.

Minimum resolution at scale/zoom factor:

100% : 1024 x 720
125% : 1280 x 900
150% : 1536 x 1080
175% : 1792 x 1260
200% : 2048 x 1440

No, BCM Stream is an online product. You need to install the software on your own (Windows) PC or Laptop, or you can use the Easy Webplayer or Pro Webplayer.

The BCM Stream software does not support direct playback to Sonos speakers. The music is delivered to the Sonos speakers via a line input, which is available on several Sonos devices.

There are also software solutions to offer the sound of a computer to Sonos speakers. We have no experience with this software and cannot support you with it.

The BCM Stream does not require any open incoming network ports. All communication will be outgoing. It uses the ports for HTTP (80) and HTTPS (443) but also port 65101. You have to take into account that the BCM Stream will download the following file types:

• .exe (Software updates)
• .ini
• .zip
• .sw6s
• .jpg
• .png
• .mp3
• .sea

Is what is written above too technical and you don't understand it? Then please contact us.

Do you have a user playlist and do you want to share it with someone? Open User playlists in the player's main screen and click on the export icon for the list you want to share.

A pop-up appears. You can now save your own list in its own folder by clicking on "Choose location". Then you can send it to another BCM Stream user. Sending your own list is generally done by e-mail.

In the player's main screen, go to User playlists and click on the import icon on the right.

In the pop-up window you can drag the file or click to select a file from your own folder.

The file is an .upro file and can be recognised by the BCM Stream logo. After choosing the file, the software asks in a new pop-up under which name you want to save the list to be imported. You can also choose to save the list in a group.

After pressing "Save", you have imported the list and it is ready for use.

To put the BCM Stream icon on your home screen, first open the web player in the browser of your smartphone or tablet.

For an Apple device

• At the bottom, click on the "Share" icon

• Then scroll down to the "Put on home screen". Click this, adjust the name if necessary, and then click "Add“.

For an Android device

• In the upper right corner, click on the 3 dots and then choose the option "Add to home screen"

• You can then choose between "Install" or "Quick link creation"
• At "Install", the web player is then opened as an app and at "Create Quick Link", the player is then opened in the default browser