FAQ – TECHNICAL ISSUES

The software is very user-friendly and easy to install. Be sure to check out our manuals and videos where we provide detailed explanations.

Still having trouble getting it to work? Then contact us so we can help you.

You can install the software right away on a new or different Windows PC, laptop, or tablet and simply log in using your credentials.

If you no longer have the BCM Stream software, log in to the BCM Store website using the person icon and your login credentials. Click the icon again and go to“My Account.” Download the software using the link in the dashboard.

Would you like to download the BCM Stream software again? Log in to the BCM Store website using the person icon and your login credentials. Click the icon again and go to“My Account.” Download the software using the link in the dashboard.

Problem:

The playlist does not play continuously and pauses between songs. If a song is played directly from the search list, it loads slowly or does not load at all.

Solution:

This is likely due to a malfunctioning internet connection. Resetting your internet modem may resolve this issue.

If the problem persists, please contact your internet service provider.

If you're not getting any sound when streaming to Bluetooth devices, you can fix this by following these steps:

• Press Win+R (the Windows key to the left and right of the spacebar + the R key) to open the Run dialog box
• Type “mmsys.cpl” and click“OK”
• The Windows Sound panel will open
• Once the Bluetooth device is connected, two devices will appear; they are named “Headphones (Default Communication Device)” and “Headphones (Default Device)”
• Right-click on “Headphones (Default Communication Device)” and select “Disable”
• If you still don't have any sound after the previous step, select the correct device in the BCM Stream player menu under "Settings > Sound Card."