FAQ - TECHNICAL PROBLEMS

The software works very simply and is easy to install. See also our manuals and videos in which we provide many explanations.

Still can't get it to work? Then please contact us so we can help you.

You can put the software on a new or different PC and just log in with your login details.

Do you no longer have the BCM Stream software? Then log on to the BCM Store website, via the person icon, with your log-in data. Click on the icon again and go to "My Account". Download the software via the link in the dashboard.

Do you want to download the BCM Stream software again? Please log in to the BCM Store website, through the person icon, with your login details. Click on the icon again and go to "My Account". Download the software via the link in the dashboard.

Problem:

The playlist does not advance automatically and stops between two songs. If a song is started directly from the search list, it is loaded slowly or not at all.

Solution:

This is probably due to an Internet connection that is not working correctly. Resetting your Internet modem may solve this problem.

If the problem persists, contact your Internet service provider.

If you have no sound when playing to Bluetooth devices, you can solve this as follows:

• Press Win+R (Windows button left and right along the space bar + R key) to open the Run dialog screen
• Type in "mmsys.cpl" and press "OK".
• The Windows sound panel will open
• When the Bluetooth device is connected there will be two devices available, they are named "Headset (Default Communication Device)" and "Headset (Default Device)."
• Right-click on "Headphones (Default Communication Device)" and choose "disable"
• If there is still no sound after the previous step, select the correct device in the BCM Stream player menu under "Settings > Sound card".