FAQ - TECHNICAL PROBLEMS

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Technical Problems

What if I can't get it to work?

The software works very simply and is easy to install. Also take a look at our manuals and videos where we give a lot of explanations.

Still can't get it to work? Then please contact us so we can help you.

What if my PC or laptop breaks down?

You can put the software on a new or different PC and just log in with your login details.

Do you no longer have the BCM Stream software? Then log on to the BCM Store website, via the person icon, with your log-in data. Click on the icon again and go to "My Account". Download the software via the link in the dashboard.

Download the BCM Stream Software

Where can I download the BCM Stream software again?

Do you want to download the BCM Stream software again? Please log in to the BCM Store website, through the person icon, with your login details. Click on the icon again and go to "My Account". Download the software via the link in the dashboard.

Download the BCM Stream Software

The playlist does not continue automatically and stops

Problem:

The playlist does not advance automatically and stops between two songs. If a song is started directly from the search list, it is loaded slowly or not at all.

Solution:

This is probably due to an internet connection that is not working properly. Resetting your internet modem can solve this problem.

If the problem persists, please contact your internet service provider.

No sound from the BCM Stream when playing to Bluetooth device

Sound settingsIf you have no sound when playing to Bluetooth devices, you can solve this as follows:

  • Press Win+R (Windows button left and right along the space bar + R key) to open the Run dialog screen
  • Type in "mmsys.cpl" and press "OK".
  • The Windows sound panel will open
  • When the Bluetooth device is connected, two devices will be available, named "Headset (Default device)" and "Headset (Default device)".
  • Right-click on "Headphones (Default communication device)" and choose "disable".
  • If there is still no sound after the previous step, select the correct device in the BCM Stream player menu under "Settings > Sound card".

Sound card selection

Do you have a question?

Start your search here:

CONTACT

Celsiusstraat 9
6003 DG Weert
Netherlands
T: +31 (0)85 130 74 63

HELP US

We do our best to make and keep this support website as complete as possible. If you still miss any information please let us know. You can use the contact form on the BCM Stream website.

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HELP US

We do our best to make and keep this support website as complete as possible. If you still miss any information please let us know. You can use the contact form on the BCM Stream website.

CONTACT

Celsiusstraat 9
6003 DG Weert
Netherlands
T: +31 (0)85 130 74 63

 Facebook    Instagram

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