FAQ - PAYMENT

When you take out or renew a subscription, you will automatically receive the invoice by e-mail.

You can also download the invoice yourself:

• Go to the BCM Store website.
• Click the person icon in the upper-right corner, to the right of the shopping cart, and log in with your username and password.
• Click on the icon again and go to "My Account".
• In your account, click on "Orders". You will get an overview of your orders and here you can download the invoice for each order.

You can change the billing address as follows:

• Go to the BCM Store website.
• Click the person icon in the upper-right corner, to the right of the shopping cart, and log in with your username and password.
• Click on the icon again and go to "My Account".
• In your account, click on "Billing address". Then click on "Edit" under billing address to see the details of the billing address.
• Edit the information and click“Save Address.”

Payment of your subscription is made monthly through an online payment service.

It does not support changing the bank account number. Therefore, you need to cancel the active subscription and then subscribe a new one with the new bank account number.

The subscription runs for one month starting on the day you sign up. So if you sign up on January 16, the subscription will run through February 15. On February 16, the payment will be automatically charged again. After each payment, you can use the BCM Stream service for another month.

If the payment cannot be processed, you will no longer be able to use the service after a few days.