FAQ - REQUEST APP

Sometimes the location tracking of your smartphone or tablet is not accurate enough and your device thinks you are further away from the business than you actually are. (the name of the business shows how far you are from the business)

The maximum distance that a requester may be away from the case can be set in the request settings of the Request App in the player's menu.

This can happen when you are connected to a WiFi guest network. This often has limitations. Try using 4G/5G.

• This can happen when you are connected to a WiFi guest network. This often has limitations. Try using 4G/5G.
• This may also be due to location tracking. If your device thinks you are at too great a distance, requests will not arrive. It may be that the distance is set too small in the Request App settings in the player's menu.

• The PC, laptop or tablet with the BCM Stream player is switched off or the Request App is switched off.
• It may also be due to a limitation in the WiFi guest network.

Kiosk mode is a new feature in the Request App that is useful if you use a stationary tablet in a cafe or venue to request music tracks.

How it works:

- Open the Request App
- Choose the location where you want to use the tablet
- Click on the burger menu at the top left
- At the bottom you will then see the text "Enable Kiosk mode"
- Click on the text
- Enter a 4-digit pin code

The kiosk mode is now activated. When you now open the Request App on the tablet, it will immediately go to the location where kiosk mode is activated. So you can no longer choose another location until kiosk mode is disabled again.

How do you disable kiosk mode again?

With the PIN, you can also disable kiosk mode again. This is done in the same way as activating it. If you lose the pin code, you must uninstall and reinstall the Request app.